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KMID : 0665420080230010048
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Korean Journal of Food Culture
2008 Volume.23 No. 1 p.48 ~ p.54
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Measuring the Factors Influencing Customers’ Value Perceptions of Foodservice in Namhaean Tourist Area’s Restaurant
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Ko Beom-Seok
Kang Jong-Heon
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Abstract
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The purpose of this study was to measure the factors influencing customers’ value perception of foodservice in tourist area’s restaurant. A total of 273 questionnaires were completed. Structural equation model was used to measure the causal effects. Results of the study demonstrated that the confirmatory factor analysis model also indicated excellent model fit. The proposed model yielded a significantly better fit to the data than the parsimonious model and extended model. In proposed model, the effects of perceived sacrifice, overall service quality and customer satisfaction on perceived value were statistically significant. The effects of perceived value on loyalty intention were statistically significant. As expected, the overall service quality had a significant effect on customer satisfaction. Moreover, the customer satisfaction played a mediating role in the relationship between overall service quality and loyalty intention.
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KEYWORD
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value perception, customer satisfaction, loyalty intention, structural equation model, causal effects
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